Ready for your Serve Credit Union Membership?
Follow the steps for a complete onboarding guide!
| 1. Determine Eligibility |
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We are a closed field of membership credit union, which means there are certain requirements that must be met before becoming a member. This is something that makes us so unique! Click the drop downs below to ensure eligibility.
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The family members of members of Serve Credit Union, Family members shall include persons in the same household, and persons related to the member or spouse by blood or marriage including:
Parents, Grandparents, Great Grandparents
Children, Grandchild, Great Grandchildren
Brothers, Sisters
Nieces, Nephews, Aunts, Uncles
Step and/or Foster Children
Relatives of a deceased member
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Employees, volunteers and retired personnel of public agencies located within the State of Iowa that enforce laws, rules and ordinances, or protect life and property
Public Agency Associations, institutions, departments, government entities, organizations and their members within the State of Iowa that enforce laws, rules and ordinances or protect life and property
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Employees, volunteers and retired personnel of any federal, state, county, or city governmental agencies within the State of Iowa
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Teachers, administrators, employees, board members, volunteers, retired personnel of all schools and recognized private homeschooling within the State of Iowa
Education Associations, institutions, departments, government entities, organizations and their members within the State of Iowa that deliver and support educational services
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U.S. Department of Agriculture Employees in Iowa
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Employees of small employee groups as approved by the Superintendent
Member of Polk County Schools Employees Credit Union as of the date of merger, October 1st, 2016
Members of USDA credit union as of the merger date, May 1st, 2015
Employees of the credit union
| 2. Apply |
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Folks become members in a variety of ways for a variety of reasons! Whatever the reason, we have a way!
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Be prepared to provide identification information for all persons on the accounts such as but not limited to: Social Security #, Contact Information, Government Issued Photo ID
A Financial Services Officer of SCU will perform a credit check - this is considered a “hard pull” on a credit report
Be prepared to fund the membership at time of opening with a minimum of $25.00 to be held in the Basic Share of the membership
Be prepared to sign documents - A membership is not complete until all parties have agreed to the opening of the accounts and documents can be signed electronically!
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Click here to apply for a Serve Credit Union membership only - additional products and services are always available!
Click here to apply for a loan first and the membership will follow!
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Click here to schedule an appointment with one of our Financial Service Officers
| 3. Complete the Membership Opening |
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After applying for a membership or loan, it is important to complete all of the follow up steps to avoid any disruption with the new account!
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Online Application: A Financial Services Officer will be in contact to retrieve a Photo ID to ensure we always know who we are doing business with. A photo of the ID can be provided in person, via email or text message
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Be prepared to fund the membership at time of opening with a minimum of $25.00 to be held in the Basic Share of the membership
Why $25.00? Credit Unions are structured in a way that members are owners. This ownership is represented in the $25.00 “par share”.
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A membership is not complete until all parties have signed to agree to the opening of the accounts
Documents can be signed electronically!
If signing electronically, keep an eye out for EDOC Signature. The Financial Services Officer will provide an authorization code to access the documents
| 4. Enroll in Online/Mobile Conveniences |
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Now that the membership opening process is complete, let the onboarding begin! Follow the steps below to take advantage of our online and mobile conveniences!
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Click here to enroll and login
Enroll in EStatements when prompted after login
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Click here for Apple download
Click here for Android download
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Click here request Remote Deposit Capture (mobile check deposit)
Click here to view the functions of our mobile apps such as: Multi-Factor Authentication, Digital Wallets, EStatements, Account Transfers, and more!
| 5. Engage with SCU Benefits and Solutions |
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Now is a great time to determine your initial goals for the membership! Complete the applicable forms below to receive more information on our Benefits and Solutions!
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Click here to request a Direct Deposit Form for you to submit to your employer!
City of Des Moines Employees can request Payroll Deduction, which allows portions of the paycheck to be distributed within the membership (loans, savings accounts, etc)
Transfers from other Financial Institutions are available in Online/Mobile applications under “External Account Management”
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