Issues with Empower Pharmacy (2024)

I contacted Empower's management and they sent me this:

"Empower Pharmacy is dedicated to expanding access to quality, affordable medication. In our work to serve others, it is important we communicate with transparency to you - our valued customer.

There are several things that have contributed to delays and longer turnaround times, including rapid increases in prescription volume and staffing shortages.

These challenges have impacted our prescription processing turnaround time, causing a 7–10 business day delay (with Semaglutide orders being longer), which we are working diligently to alleviate. Although these efforts cannot happen overnight, we aim to return to our normal turnaround time quickly, with measurable improvements each week, as well as implement long-term solutions that will ultimately improve your experience with our pharmacy and avoid these issues from recurring.

As a preventative measure to avoid further delays to your patients’ orders, we ask that all prescriptions submitted include the following:

  • Patient name
  • Patient demographics (address, phone, date of birth)
  • Medication name, strength, vial size, quantity, and refills (if any)
  • Proper directions for use
  • Last office visit date and diagnosis for controlled substances for clinics with out-of-state patients
  • Patient ID (driver’s license) on file to ship a controlled substance to the following states: AL, HI, IN, KS, KY, LA, MA, MS, OK, SD, and WI
  • Prescriber's legible signature and date

To request help with viewing the status of your patients’ pending orders in LifeFile, CLICK HERE.

Utilizing LifeFile, our online portal for patient-specific prescriptions, will also increase the speed at which your patient orders are filled. If you require access or additional training, please contact your Empower representative."

Issues with Empower Pharmacy (2024)

FAQs

How long has Empower Pharmacy been in business? ›

Our founder and CEO, Shaun Noorian, started Empower Pharmacy in 2009, in a 150-square-foot office space with the vision to do just this. Since then, we have grown into the nation's largest, most advanced compounding pharmacy and 503B outsourcing facility serving the personalized healthcare markets.

Is Empower Pharmacy PCAB accredited? ›

Empower creates custom, prescription-only medications for individuals via our PCAB®-accredited 503A compounding pharmacy.

How do you report pharmacy mistakes? ›

Patients can also report a medication error to the National Reporting and Learning Systems (NRLS). The NRLS is a confidential reporting system that helps to improve patient safety. Alternatively, if the medication error caused harm, you should file an incident report with the General Pharmaceutical Council.

What is the mission statement of empower pharmacy? ›

Our mission is to produce innovative medications to help people live healthier, happier lives with a commitment to quality and service.

Is Empower Pharmacy approved by the FDA? ›

Empower Pharma503B outsourcing facility

Our FDA-registered 503B outsourcing facilities, fully compliant with cGMP standards, were meticulously constructed to meet the industry's most rigorous quality benchmarks.

Who is the richest pharmacy in USA? ›

Johnson & Johnson is the leading Pharma company by market cap in the US (as of Mar 31, 2023).

Who are competitors of Empower Pharmacy? ›

Top 5 Empower Pharmacy competitors
  • Fresenius Health Partners.
  • Ms.Medicine.
  • Belmar Pharmacies.
  • Better Living Now.
  • Spring Communications.

Is Empower Pharmacy 503A or 503B? ›

Empower Pharmacy is our 503A compounding pharmacy and Empower Pharma is our 503B outsourcing facility.

What is a PCAB accredited pharmacy? ›

While the compounding pharmacy is regulated by the state, PCAB® Accreditation is an even more comprehensive way to ensure a compounding pharmacy has undergone the compounding pharmacy profession's most rigorous review and inspection measures.

Can a pharmacist be liable for pharmacy mistakes? ›

When pharmacy errors lead to harm, the patient may have the right to bring a pharmacy error lawsuit seeking compensation. Pharmacists may liable for malpractice if they dispense the wrong drug, the incorrect dosage or fail to recognize a contraindication with other medicines the patient is taking.

What are the most common pharmacist mistakes? ›

Additionally, pay attention to these four errors and mistakes that could occur.
  • Incorrect Drugs. ...
  • Missing Instructions. ...
  • Wrong Dosage. ...
  • Lack of Patient and Drug Review. ...
  • Cutting Costs. ...
  • High-Stress Environments. ...
  • Increased Workload. ...
  • Lack of Pharmacist-Doctor Communication.
May 31, 2024

What do I do if my pharmacy keeps messing up my prescription? ›

Report the Error: Notify the pharmacy and consider reporting to state pharmacy boards or consumer protection agencies. Consult a Lawyer: A personal injury lawyer specializing in medical malpractice can advise on the viability of your case.

How large is Empower Pharmacy? ›

The company called the 85,000-square-foot site one of the largest compounding facilities in the U.S.

What is Empower Pharmacy? ›

Empower Pharmacy, along with Empower Pharma, stands at the forefront of compounding pharmaceutical innovation, redefining personalized medication solutions on a national scale. We specialize in crafting tailored medications to meet unique patient needs, offering alternatives not found in standard commercial offerings.

How long does Empower Pharmacy take to ship? ›

Most orders are shipped within 7 business days if the prescription is received by 7:00 PM CST. PLEASE NOTE: Upon receiving a prescription from your physician, we will first get your approval before filling the prescription unless otherwise specified.

Is Empower Pharmacy publicly traded? ›

Empower Pharmacy is a Private company.

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