Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (2024)

RumRootsReggae Member Posts: 10 Newcomer

August 22 in Komplete Kontrol

Hi guys, i have a brand new S61Mk3. Some of the keys dont register any sound, but it will then register a sound if i press the octave button. I cant make sense of it. ive tried switching from using Komplete Kontrol to Kontact 7 bvut theres no difference.

Im using Logic Pro X on Mac Sonora .

  • RumRootsReggae Member Posts: 10 Newcomer

    August 22

    Ive attached a photo of my setup

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (3)

  • BLawler Member Posts: 11 Member

    August 22

    The S61 MK3 can not produce any sound on it's own. I produces MIDI data which external software (like Kontakt) uses to produce sounds. I suspect that you may have chosen an instrument in Kontakt that only plays a limited range of notes. Generally, a violin only plays high range, a bass only plays in a low range, etc. That would explain why changing the octave setting of the MK3 takes you to the instrument's playable range. Also very common with percussion. Most synthesizer instruments, or pianos, will sound across the default range of the S61

  • RumRootsReggae Member Posts: 10 Newcomer

    August 23

    thanks for responding. Its the same across whatever instrument. Also, theres sound triggering on keys before and after the “dead keys”. Its always tthese one particular key

  • LostInFoundation Member Posts: 4,333 Expert

    August 23 edited August 23

    There’s a couple of things you can check.

    Firstly, while in Kontakt, you can check on the bottom virtual keyboard if those particular keys are “empty” or not (on the virtual keyboard you can see colors assigned to keys, the white ones are not used).

    Secondly, and most important maybe… I don’t know if for MK3 is the same, but previous versions had different ports:

    KOMPLETE KONTROL - 1 is for the USB MIDI port

    KOMPLETE KONTROL EXT - 1 is the MIDI 5 din port, if you connect another MIDI device to the MIDI input.

    Komplete Kontrol DAW - 1 is for integrating with DAWs like Ableton, Logic, Cubase, etc...

    Check under Output port and Input port, where I see you have arrows, therefore I suppose there are choices to do.

    Between: have you noticed you have 2 different available selections for Kontrol S61? What you are showing us is Kontrol S61 MK3 #2…try to check #1 (unless you have 2 S61 MK3)

    1

  • Jeremy_NI Customer Care Posts: 11,335 mod

    August 23

    @RumRootsReggae Please open Komplete Kontrol in standalone. Select this MIDI port only as input:

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (8)

    You can also deactivate all outputs.

    Now if you open Komplete Kontrol in standalone, all the keys work? And the buttons stop producing notes? Then in Cubase, does that fix the issue?

  • RumRootsReggae Member Posts: 10 Newcomer

    August 24

    https://community.native-instruments.com/discussion/comment/173884#Comment_173884

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (10)

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (11)

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (12)

    I have attachd my options…still cant get it to work… i dont have the options you have suggested howeever

  • RumRootsReggae Member Posts: 10 Newcomer

    August 24

    https://community.native-instruments.com/discussion/comment/173961#Comment_173961

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (14)

    Im not using Cubase. ONLY logic. i have no other type of DAW>..do i have the right settings (as ive attached in the photo above?)

  • RumRootsReggae Member Posts: 10 Newcomer

    August 24

    Anyone happy to help me troubleshoot over microsoft teams (where i can share my window?) or FACETIME?

    really struggling here :(

  • RumRootsReggae Member Posts: 10 Newcomer

    August 24

    Also, i am using a Logic Pro 11! and Macbook M3 Pro chip.

  • Jeremy_NI Customer Care Posts: 11,335 mod

    August 26

    @RumRootsReggae Sorry I meant Logic!

    One important thing to check is what happens in Kontakt or in Komplete Kontrol in standalone if the issue also occurs. this will determine if it's coming from the NI software/keyboard or from the DAW. So how does it behave in standalone?

    If the issue only occurs in Logic, please note that the integration process should be automatic, as outlined here: How to Integrate Your Kontrol Keyboard with Your DAW

    What you can try is to delete these 2 files:

    Macintosh HD/Users/Username/Library/Preferences/com.apple.logic.pro.cs

    Macintosh HD/Users/Username/Library/Preferences/com.apple.logic10.plist (this one resets Logic to default so take note of any user setting you want to keep)

    Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu:

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (18)

  • RumRootsReggae Member Posts: 10 Newcomer

    August 30

    None of this works, including deleting the two files. iT appearas that when i run Kontakt 7 or Komplete Kontrol as a stand alone, then the notes work fine. Its only when it tries to integrate with Logic pro that i have problems. Also, i dont know why output is set at surround 7.1. I wonder if this is an issue?

    Its very frustrating as i have an expensive midi keyboard that i cant use

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (20)

  • RumRootsReggae Member Posts: 10 Newcomer

    August 30

    Meanwhile, when i run it thought the standalone app, (WITHOUT GOING THROUGH LOGIC) it appears to work fine.

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (22)

  • RumRootsReggae Member Posts: 10 Newcomer

    August 30

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (24)

    So bizarre! When i open up this menu in the LOGIC Pro , all of a sudden the keys work again! when i click "close" the keys stop working again. Whether i select ignore or respond (as the options above), its the same

  • Jeremy_NI Customer Care Posts: 11,335 mod

    August 30

    It is bizarre indeed. Also there seems to be several issues.

    1. Kontakt and the outputs.

    Open Kontakt 7 in Logic, choose Rack view

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (26)

    Then select Outputs:

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (27)

    Then open this menu and choose Reset output section for AU plug-ins.

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (28)

    That should fix the outputs of Kontakt in Logic.

  • Jeremy_NI Customer Care Posts: 11,335 mod

    August 30

    Now for MIDI in Komplete Kontrol / Kontakt.

    First of all make sure to give full disk access to Logic, Kontakt 7 and Komplete Kontrol: How to Enable Full Disk Access on macOS

    Reinstall Komplete Kontrol.

    Close Logic and delete the cs file again. Open Logic.

    1. Connect the Kontrol MK3 keyboard to your computer and switch it on.
    2. Start the Logic Pro application.
    3. When asked for confirmation if you want to automatically assign controls of your Kontrol S MK3, clickAuto Assign.

    It should look like this afterwards:

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (30)

    Are all host integration functions working? The mixer, play/stop, etc…?

    Can you check on the keyboard is set to MIDI 1.0 or MIDI 2.0?

    If it is set to MIDI 2.0, please set it to MIDI 1.0

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (31)

    You should get this message:

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (32)

    Turn your keyboard off. Go to your Applications → Utilities and open Audio & MIDI setup, go to Window, show MIDI studio

    Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (33)

    Delete the MK3 entry.

    Connect the keyboard, open Logic. Is it working now?

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Kontrol S61 Mk3 some keys have no sound, but changes w octave button! (2024)

FAQs

How do I get sound from Komplete Kontrol? ›

Open the KOMPLETE KONTROL Preferences and choose Input in the MIDI tab. Mac: Make sure the inputs are activated. If the inputs are not checked, click the square next to the respective entry to activate the input: Windows: Make sure the inputs are activated.

Why is my Komplete Kontrol not working? ›

The Firmware is not up to date

In order to ensure that your Komplete Kontrol keyboard functions as expected, it must be updated to its latest firmware. To do so, head over to the Drivers & Other Files page.

What is the volume of Komplete Kontrol? ›

Main Volume: Adjust the output level of Komplete Kontrol in 0.5 dB increments from -30 dB to +10 dB. The meter shows the peak level of the output signal. CPU meter: Represents the current load on your computer's processor; it should not go above 70% to avoid clicks and interruptions.

Why is there no sound coming from Kontakt? ›

The two most common issues preventing audio playback in Kontakt Player are: MIDI is not making its way to the Kontakt instrument (due to DAW routing or MIDI device issues) Audio is not routed out properly.

How do I get sound from my guitar to my computer? ›

To play your guitar through your computer, you'll need an audio interface that acts as a go-between for your guitar and computer. A standard ¼” jack cable is used to connect your guitar to the audio interface, which then connects to your computer via USB or Thunderbolt.

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