Online and Mobile Banking | Valley First Credit Union (2024)

Learn more about how our digital banking tools can help you manage your accounts conveniently.

No matter the time or place, Valley First Credit Union is at your fingertips with secure Online & Mobile Banking.

Getting Started is Easy

Online Banking

Enrolling is fast, easy and secure. Get access to your account in minutes and experience the convenience of banking on the go.

Enroll today

Mobile Banking App

Take our Online Banking Experience with you when you download our user-friendly Mobile Banking App.

Free 24/7 Services

Enjoy the convenience of our electronic services within Online & Mobile Banking to help you easily manage your account.

eStatements

Reduce paper clutter and the hassle of shredding sensitive account information with eStatements.

Conveniently access statements and important notices when you need them within our secure Online & Mobile Banking.

Bill Pay

Easily manage and pay your bills while saving time and money with free Bill Pay.

You can set up payees, schedule payments and view recent, pending and past payments at any time.

Secure Message

Our Online & Mobile Banking features secure messages, allowing you to communicate with the credit union in a secure way. Inquire about your account, activate a card or notify us if you will be traveling out of the area.

We will respond as quickly as possible, but guarantee to get back to you within 1 – 2 business days.

eAlerts

Help decrease your risk for fraud and monitor your account with text or email notifications.²

See how to set up the most popular eAlerts within Online Banking with easy to follow
step-by-step instructions.

Learn More

Text Banking

Quickly and securely receive account information with a simple text!²

Whether you want to check your balance or receive a brief account history, simply text the commands listed below to 226563 and receive the information you need.

To enroll in Text Banking, log into Online Banking and select Preferences, then select Text Enrollment. Commands are not case sensitive.

Command	Description
BAL	Provides account balances
HIST	Provides account history for the last 10 transactions
XFER	Transfer funds from one account to another. Enter full amount using dollar, decimal, and cents
LIST	Provides list of available commands
HELP	Provides Valley First Credit Union's website address and Member Service phone number
STOP	Unsubscribe from Text Banking (to reactivate, log into Online Banking)

Mobile Banking How-To's

Get the Most Out of Our Mobile App

Use these step-by-step guides below to help you get the best mobile banking experience. Select an option from the left column to learn more.

1. Create Account Groups
Create Account Groups
1. Log in to the Valley First Mobile Banking App
2. Select an account tile and drag it to the icon that appears on the bottom right corner of your screen
3. You'll then be prompted to enter a Group Name
2. Account Tiles - Quick Actions
Account Tiles - Quick Actions
1. Log in to the Valley First Mobile Banking App
2. On an account tile, select the vertical ellipsis to expand the quick action menu
3. Select View Activity to see the transaction activity that has occurred on that account
4. Select Quick Transfer to transfer funds from that account to another account
3. New Alternative Login Method - Passcode
New Alternative Login Method - Passcode
1. Open the Valley First Mobile Banking App
2. Select Passcode
3. A pop-up will appear describing the new feature
4. Once you’ve read the description, select Create Passcode
5. You'll be prompted to enter your current Login ID and Password
6. Once you’ve entered your Login ID and Password, select Authorize
7. You’ll then be prompted to create and confirm a four-digit Passcode
4. New Alternative Login Method - Fingerprint
New Alternative Login Method - Fingerprint
1. Open the Valley First Mobile Banking App
2. Select Fingerprint
3. A pop-up will appear describing the new feature
4. Once you’ve read the description, select Enroll Now
5. You'll be prompted to enter your current Login ID and Password
6. Once you’ve entered your Login ID and Password, select Authorize
7. You’ll then be prompted to verify and confirm your fingerprint
5. Bill Pay - Full Site Access
Bill Pay - Full Site Access
1. Log in to the Valley First Mobile Banking App
2. Select Menu from the top left-hand side to open the navigation bar
3. From the navigation bar, select Services to expand the menu and then select Bill Pay
4. Select the vertical ellipsis to open the Option menu
5. Select Visit Bill Pay Site to access the full Bill Pay Site

Frequently Asked Questions

Do you have additional questions? Check out our FAQs for Online & Mobile Banking.

I’m new to Online Banking, how do I enroll?
To enroll in Online Banking, simply visit valleyfirstcu.org and select Enroll on the top
right-hand side. Once your enrollment is approved, you will have access to Online
Banking.
What is a Secure Access Code?
A Secure Access Code is an automatically generated code that is needed to access
Online/Mobile Banking on unregistered devices. When logging into Online/Mobile
Banking from an unregistered device, you will be prompted to select the delivery
method for your one-time Secure Access Code. Secure Access Codes are sent to you
by the credit union via phone call, text message, or email and expire one hour from the
time it was requested and sent.
Will I need to register my devices in order to access Online/Mobile Banking?
You will not be required to register any devices; however, if you choose not to register
your devices you will be required to enter a Secure Access Code in addition to your
password each time you log in.
How often will I have to register my device?

You will only have to register each device once in order to access Online/Mobile
Banking without a Secure Access Code.
Note: If you have a security program that clears your internet cookies, or if you clear
them manually, you will be required to re-register your device each time you log in to
Online/Mobile Banking.
Is the Secure Access Code my password?
No, the one-time Secure Access Code is a unique code that is needed to register any
device you use for Online/Mobile Banking.
How do I reset my password?

If you are having trouble with your password, select the “Forgot your password?” option
and you will be prompted to enter your Login ID and verify your account using a Secure
Access Code.
Note: Previously used passwords cannot be used again as a new password.
Do you have a Mobile Banking App?
Yes, an app is available through the App Store and Google Play. In the App Store (iOS
devices) search for Valley First Credit Union, in Google Play (Android devices) search
for Valley First CU.
Is the Mobile Banking App compatible with my smartphone?

Our app is compatible with Apple® and Android™ devices. The app is available from the
App Store and Google Play.
Note: The Mobile Banking App is only compatible with Apple iPhone 4 and newer
models. The best mobile connectivity for the new Mobile Banking app is 4G LTE/Wi-Fi.
You may experience a slightly different appearance or behavior if using 3G/Wi-Fi.
What is the Secure Message Center within Online/Mobile Banking for?
Unlike email, the Secure Message Center is the perfect place to inquire about any
account transactions or questions you may have because it's secure! You can also write
to Member Service regarding the following:
- Deactivate/Activate a debit card
- Report a lost or stolen debit card
- Request Overdraft Privilege (eligible members only)
- Questions regarding your account or loan
- Report fraud
Who do I contact if I'm having trouble accessing Online/Mobile Banking?
Contact Member Service at (877) 549-4567 or visit a branch during business hours.

¹ Our Mobile Banking App is NOT compatible with the following mobile operating systems: Windows Phone^®, Blackberry^®, Kindle Fire™. If your phone or tablet is not compatible with our app, you can use a mobile web browser to access Online Banking just as you would from your desktop.

² Usage charges for text and data may apply. Please check with your carrier for current rates.

Apple and the Apple Logo are registered trademarks of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

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Online and Mobile Banking | Valley First Credit Union (2024)

FAQs

How to deposit a check online in Valley First? ›

Deposit Anywhere

Download the Valley Credit Union app.
Open the app by tapping the icon.
Choose your account and enter the amount being deposited.
Snap a photo of both sides of the cheque.
Press submit.
Write ``deposited`` across cheque and save for 90 days.

Read The Full Story ›

Does Valley First Credit Union have an app? ›

BANK ANYTIME, ANYWHERE WITH OUR MOBILE APP.

Check your account information, transfer money, deposit cheques, pay bills, set up alerts, and more—all from your smartphone or tablet. Plus, you'll have quick access to our rates and branch contact information.

Learn More ›

Does Valley First have Apple Pay? ›

Tap to Pay¹: Shop with just a tap while still knowing your transactions are secure. Digital wallet ready: Seamlessly load your card into your digital wallet for secure digital payments with Apple Pay^®, Google Pay^®, or Samsung Pay^®.

Read On ›

How do I dispute a charge with Valley First? ›

If you find unauthorized charges were made using your Valley First Debit Card or Credit Card, immediately call Member Service at (209) 549-8500 or (559) 275-3944 during business hours.

Read On ›

How do I deposit a check online with my phone? ›

Download your bank's app.
Endorse the check.
Open the bank app on your mobile device and select the mobile deposit function.
Choose the account where you want to deposit the check.
Enter the check amount.
Take clear pictures of the check with your mobile device.
Review the deposit details, then hit submit.

More items...

Sep 28, 2023

Keep Reading ›

Can I deposit a check into my account online? ›

Customers can deposit checks online using a mobile device. To be eligible for a mobile deposit, you typically must have a checking or savings account with the associated bank.

See Details ›

How to set up online banking in Valley First? ›

If you're not set-up for online banking, you'll need to register. You can do this by visiting a branch or calling the Member Advice Centre at 1-888-597-8083. One of our financial experts can provide you with the next steps to get started.

Find Out More ›

What is one mobile banking app? ›

“1 App” is a smart banking application which is designed to provide some unique features and functionalities in addition to the general features to make transactions anytime anywhere such as to know account balance and latest transaction information, make utility bill payment and P2P payments, make card transactions ...

View Details ›

Does Valley bank have mobile app? ›

Easy account management with Mobile and Online Banking

Manage your accounts from anywhere with our mobile app and Online Banking.

What is the Apple Pay ATM? ›

How Do Apple Pay ATMs Work? Apple Pay ATMs, also known as cardless ATMs, allow users to withdraw cash using their Apple Pay-enabled devices. Instead of inserting a physical card into the ATM, users can simply authenticate their transaction through the Apple Pay app on their device.

Show Me More ›

Is Valley First Credit Union FDIC insured? ›

At Valley First, your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. Learn more about Share Insurance Coverage provided by the National Credit Union Administration.

Discover More Details ›

Will I get my money back if I dispute a charge on my credit card? ›

Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don't live up to standards by submitting a dispute with their card issuer.

Can I dispute a charge I accidentally made? ›

Contact your credit card company to see whether you can dispute a charge. In some cases, the credit card company can reverse the charge. This is sometimes called a chargeback.

Get More Info Here ›

Can I dispute a charge over the phone? ›

Credit card charges can be disputed by calling the card issuer, and some credit cards allow you to submit disputes online or by mail.

Explore More ›

How do I deposit a check online Valley bank? ›

How to Make a Mobile Deposit

Sign: Sign and endorse check with “For Mobile Deposit Only.”
Tap: Tap “Deposit Check” in the app, enter the check amount and then select your account.
Snap: Snap a picture of the front and back of your check.
Deposit: Confirm the details, hit submit and you're done!

Get More Info Here ›

How do I deposit an e check online? ›

eChecks are often deposited straight into your bank account. Choose the option to deposit a check after logging into your mobile banking app or online banking portal. Enter the essential data, including the amount and any other information your bank may ask, by following the on-screen instructions.

Learn More ›