For banking by telephone, to find an ATM, or to speak to a Star One phone representative for assistance with this website, please call us at 866-543-5202 or 408-543-5202.
 | Star One Mobile Banking Get the Star One Mobile Banking app for your device. | View |
Skip navigation
- Home
- Rates
- Branch Hours / Contact Us
- About Us
Routing number: 321177968
In your best interest
- Home
- Pay Bills Service and Bill Management
No fees for these free convenient services.
Convenience with no monthly fee
Two options to select from for these free convenient services: our standard Pay Bills Service and our Bill Management service.
Most payments are made electronically, but checks are issued in certain cases. In either case, you can sit back and relax. Payments are made in one of two ways:
- Electronically (ACH)
- Direct Check (drawn from the member's account)
Simply log into Online Banking and select "Pay Bills" or "Bill Management" to get started. Make sure that your browser accepts third-party cookies.
The maximum dollar amount you may pay using Pay Bills Service is $99,999.00.
Features
- Browse our Bill Management Frequently Asked Questions.
| Compare | Pay Bills Service | Bill Management |
|---|---|---|
| Use Credit Cards to Pay Bills |  |  |
| Advanced eBill Presentment | | |
| Full PDF eBill Statements | | |
| Upcoming Bill Overview | | |
| Star One Account and Loan Balance Display | | |
| Dashboard for Cash-Flow and Expense Tracking | | |
| File Cabinet | | |
| Vault Storage | | |
| Individual Biller Archive | | |
| Biller Logos | | |
| Free | | |
| Pay-Anyone Model | | |
| eBills | | |
| Recurring Payments | | |
| View Pending | | |
| View History | | |
| Categorization | | |
| Nicknames | | |
| Alerts | | |
| Direct Deposit Pay-a-Person | | |
| Rush Delivery | | |
eBills
Set up your billers for those who offer eBills to have your statements delivered inside Online Banking rather than through the postal system. Both our standard Pay Bills Service and Bill Management systems offer eBill delivery.
Prohibited payments
Payments to payees outside of the United States or its territories are prohibited.
Who not to pay with Pay Bills Service
Our "Pay Anyone" model lets you make payments to anybody you choose. However, we do not recommend that you use Pay Bills Service to pay the following:
- Star One Credit Union
We do not recommend that you pay your Star One loans using Pay Bills Service. Please use the "Transfers" button in Online Banking instead. Current automatic debits and "5th of the month transfers" should not be changed (doing so may increase the Annual Percentage Rate paid on your loan). If you are currently making coupon payments and would like to change to automatic payments, please contact our loan department. - The California DMV or any other government agencies
We do not recommend that you use Pay Bills Service to make payments to the DMV or (any other government agencies). The DMV will not provide information to third parties (this includes Star One and bill-pay services). If you schedule such payments through Pay Bills Service, Star One Credit Union is not liable for any resulting claims or damages. All research and resolution for any misapplied, misposted or misdirected payments will be the sole responsibility of you and not of the Credit Union. - Tax or court-ordered payments
We do not recommend that you make tax payments or court-ordered payments using Pay Bills Service. If you schedule such payments through Pay Bills Service, Star One Credit Union is not liable for any resulting claims or damages. All research and resolution for any misapplied, misposted or misdirected payments will be the sole responsibility of you and not of the Credit Union. - Any payee that requires proof of payment on a recurring basis
Most payments are made electronically. As a result it is difficult to provide proof of payment for certain payees. In these cases it is best to write a personal check.
How to avoid paying late
Star One recommends that you schedule your payments several days in advance of the due date on your bill.
The earliest available pay date is displayed in the calendar widget.
Scheduled payment dates should be prior to any late date or grace period. Do not include grace periods in scheduling your bills.
How payments clear your checking account
Electronic payments are to be debited from your account on the scheduled due date.
Direct Checks will not debit your account until the check has been deposited by the payee. You may view Direct Checks in Online Banking.
To determine your payment type, click on the "View History" link. It will display a table that shows your current payments. Here you will find the delivered by date and delivery type (Electronic or Check).
Direct Checks have a 6-digit check number that begins with 88.
Our service guarantee
Star One Credit Union cannot guarantee that payees will credit funds received on your scheduled payment date.
For this reason, we recommend that you schedule your payments several days in advance of the due date on your bill.
The Credit Union will bear responsibility for any late-payment-related charges up to $50.00 if a payment posts after its due date, as long as the payment was scheduled in accordance with the guidelines described under "How to avoid paying late" above.
| Responsibility for paying the maximum $50 late fee or finance charge penalty: | ||
|---|---|---|
| Reason for Late Payment | StarOne | Member |
| Lost | | |
| Not sent as scheduled | | |
| Sent to wrong location | | |
| U.S. Mail delay | | |
| Undetermined | | |
| Posting delay by Payee | | |
| Scheduled incorrect number of days prior to Due Date (included grace period) | | |
| Scheduled incorrectly | | |
| Incorrect Payee information provided by member | | |
| Payment to Payee outside of the U.S. | | |
The Credit Union shall incur no liability if we are unable to complete any payments because:
- There are insufficient funds available in your checking account, or the transaction would exceed the limit of your overdraft coverage;
- The payment processing center is not working properly and you know or have been advised by the Credit Union about the malfunction before you execute the transaction;
- You have not provided the Credit Union with the correct Payment Account information;
- You scheduled a prohibited payment (a payee outside of the United States or its territories);
- Circ*mstances beyond control of the Credit Union.
Failed or returned transactions
If we are unable to complete the transaction for any reason associated with your payment account, the transaction will not be completed. You may receive a return notice from the Credit Union. In such case, you agree that:
- You will reimburse the Credit Union the transaction amount;
- You will reimburse the Credit Union for any fees imposed as a result of the return;
- You will reimburse the Credit Union for any fees it incurs in attempting to collect the amount of the return from you; and,
- The Credit Union is authorized to report the facts concerning the return to any credit reporting agency.
Your Pay Bills Service account may be frozen if you have insufficient funds available in your checking account. You will receive a written and e-mail notice from our Pay Bills Service vendor.
