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Mennens - worked examples for downgrades
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Jun 11, 2024, 3:50 pm
#1036
corporate-wage-slave
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Originally Posted by 221129
I take it that if court proceedings were required it would be able to be done through MCOL or would it need to be through Denmark?
Realistically, unless you can bring a case via the Danish process known as Minretssag, you are otherwise reliant on Sun-Air giving compensation or the Danish CAA intervening (which is rare).
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Jun 13, 2024, 12:30 pm
#1037
testycal
Join Date: Jan 2013
Location: Vancouver
Programs: AB BA Waterloo Mama Mia
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pre-paying and booking hotel for later payment by BA...best to purchase ? flexible for cancellation purposes for full refund in case travel cancelled again by BA (involves Israel travel as war heating up more than usual or buying least expensive available currently (saving BA money) ..would BA paid unfulfilled duty of care if they cancel again?
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Jun 13, 2024, 12:52 pm
#1038
corporate-wage-slave
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Originally Posted by testycal
pre-paying and booking hotel for later payment by BA...best to purchase ? flexible for cancellation purposes for full refund in case travel cancelled again by BA (involves Israel travel as war heating up more than usual or buying least expensive available currently (saving BA money) ..would BA paid unfulfilled duty of care if they cancel again?
Generally pre booking doesn't happen on Right to Care reimbursem*nts, for the obvious reason that mostly it's unexpected. If you pre-book and something else happens (e.g the passenger falls ill and decides not to travel) then you may have unrecoverable costs as a result.
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Jun 13, 2024, 12:59 pm
#1039
scottishpoet
Join Date: Oct 2014
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Originally Posted by corporate-wage-slave
Generally pre booking doesn't happen on Right to Care reimbursem*nts, for the obvious reason that mostly it's unexpected. If you pre-book and something else happens (e.g the passenger falls ill and decides not to travel) then you may have unrecoverable costs as a result.
flexible rates at the hotels typically have a cancel until 16:00 or 18:00.
I would be less worried about the not being able to travel, i could cancel abd get my refund
For unrecoverable costs, I would be more concerned of a creeping delay that would mean i am unable to cancel the room before the cut off time and end up flying, all be it late.
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Jun 13, 2024, 3:39 pm
#1040
221129
Originally Posted by 221129
Good evening all,
Im wondering if someone could help me through my next steps please,
I was booked on BA8212 from LCY-BLL for 07/06 departing at 1900. which I was told was cancelled on 03/06.
I was rebooked onto BA806 from LHR-BLL departing on 07/06 but at 1330.
I just want to clarify that the claim is from Sun-Air and do i claim under EU261 or is it the UK version? Or can I pick which one and if so which is the better option? Also can anyone tell me how much to expect (this is for 2 pax).
Thank you all so much for your help!
Thank you to everyone for their help with the above. As a data point for anyone else with SunAir.
Email sent 11/06 with my claim. Reply received today (13/06) requesting details (and a form for my partner to fill out giving me permission to claim on their behalf.) for full UK261 compensation (no attempt at reductions).
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Jun 16, 2024, 5:55 am
#1041
gill03
Join Date: Oct 2023
Programs: BAEC Silver / HH Gold
Posts: 18
Originally Posted by gill03
Hi all, I was having a browse around the site when I noticed this thread about compensation for delays/missed connections which got me thinking about our trip to NYC in Nov 2023 and wondered if I should have been claiming back then - to be honest I didn't know about compensation for this kind of thing at all hence why I didn't do anything at the time but would be good to know for any future bookings 
We left JFK late on 21.11.23 around (1 - 1.5hrs I think) (BA0172), there was bad weather coming and also with Thanksgiving and they said the cabin crew couldn't get to the airport due to traffic volume. Then with the bad weather, once boarded we sat on the runway in a queue waiting to take off. This meant we missed our connection flight at LHR - NCL which should have been 10.05 and instead were put onto the 14.40 flight back home.
Would this have been a situation that I should have claimed for? I didn't know about compensation at that time and we were just grateful to be on the next flight home! We were given a voucher for £10 each for refreshments
Thanks for any advice that would help me be more informed for future!
Hi, I just wanted to post an update in case anyone is in a similar situation as I have finally heard back from BA with the following response;
'Your claims been refused because BA0172 was delayed due to multiple pushback congestion, and this information provided in rejecting your claim has been taken from our operations control manager daily log. I do appreciate the fact that the crew were late arriving at the airport but that was not the main reason for the delay as we were only liable for 14 minutes of the whole delay that consequentially caused your missed connection.'
It was worth asking BA the question (were thy at fault) I suppose - although the fact it took so long to respond probably shows how many people are asking that question!
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Jun 16, 2024, 8:00 am
#1042
corporate-wage-slave
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Originally Posted by gill03
It was worth asking BA the question (were thy at fault) I suppose - although the fact it took so long to respond probably shows how many people are asking that question!
The reason for it taking a long time is simply that Customer Relations is overwhelmed at the moment. Many people go off to CEDR before getting any reply from BA, even though CEDR requires claimants to wait 8 weeks before signup. In this case it's too far back really to draw much out of the reply, compounded by the fact that being an hour or two late out of JFK in quite normal, even to be expected around Thanksgiving. Some people may take the matter to CEDR but I'm not seeing anything obviously incorrect in BA's reply, it is pretty plausible.
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Jun 16, 2024, 9:52 am
Yetak
Join Date: Nov 2017
Location: England
Programs: BA Silver
Posts: 314
Cant help feeling the reason they are overwhelmed is the dire inefficiencies in the system. Case in point 5 weeks ago I submitted a fairly straightforward EC261 claim on behalf of my wife and her two friends all on the same PNR on an AGP-LGW delay. Another friend travelling on the same flight but booked separately and not aware of EC261 regs etc basically copied and pasted my submission - short and sweet. So two identically submitted claims on the same flight for separate bookings. The single claim was paid 3 weeks ago , whilst my wifes is still progressing. You would have thought some IT whizz would have the system sorted so as soon as one claim is approved any claims on that flight were immediately resolved. Im not optimistic that Ill hear anything further in the next 3 weeks, so Ill go to CEDR , further clogging up the system/ resources.
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Jun 16, 2024, 10:01 am
#1044
sigma421
Join Date: Oct 2009
Location: Scotland
Programs: BA Silver, Hilton Diamond, BD Blue (RIP)
Posts: 2,010
Originally Posted by Yetak
Cant help feeling the reason they are overwhelmed is the dire inefficiencies in the system. Case in point 5 weeks ago I submitted a fairly straightforward EC261 claim on behalf of my wife and her two friends all on the same PNR on an AGP-LGW delay. Another friend travelling on the same flight but booked separately and not aware of EC261 regs etc basically copied and pasted my submission - short and sweet. So two identically submitted claims on the same flight for separate bookings. The single claim was paid 3 weeks ago , whilst my wifes is still progressing. You would have thought some IT whizz would have the system sorted so as soon as one claim is approved any claims on that flight were immediately resolved. Im not optimistic that Ill hear anything further in the next 3 weeks, so Ill go to CEDR , further clogging up the system/ resources.
Yup. Customer relations has also been overwhelmed ever since travel started back up again post-COVID and it's not like they were coping brilliantly before that. Given we know that they assign codes against flights based on whether or not they believe compensation to be due, it's bizarre that claims for those flights take so long. Yes of course there will be ones where BA claims it's not due when it should be or arguments over the definition of the word 'reasonable' when it comes to expenses (although I've never found BA to be particularly difficult on this front) but they could surely make things a lot easier by semi-automating the ones where they and the customer agree compensation is due.
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Jun 16, 2024, 4:59 pm
#1045
testycal
Join Date: Jan 2013
Location: Vancouver
Programs: AB BA Waterloo Mama Mia
Posts: 1,182
Not directly related to compensation ...
Age 17 year old son was travelling on a connecting flight internationally that did not require overnight stays along the way. However, the last leg was changed by
BA so that 630 am morning connecting flight missed meaning he has been rebooked to arrive the night before but has an overnight stay. Problem...he cannot stay in a room by himself without an adult even if I pay. It appears that this may be a UK law and most hotels will have restaurants and serve alcohol which I suspect is one of the reasons. Having said that...when he presents himself airside to BA when he arrives on his flight in the afternoon and advises he needs a room..will the response be here are vouchers for food and room and check in clerk will not care? BA likely has to provide rooms for unaccompanied minors from time to time...does the hotel providing vouchers "assume" the risk because of BA being on contract with the hotel or are other arrangements made?
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Jun 16, 2024, 6:12 pm
#1046
Simon Schus
Join Date: Feb 2014
Posts: 913
wanted to check whether I made a decision that made me ineligible for UK261.
I was on BA213 LHR-BOS (arriving at 4:45pm) but it was cancelled, and so I was put on LHR-JFK-BOS instead (arriving at 10:19pm). Im fairly sure this would be eligible for UK261 cancellation
compensation. That was the best option they could offer me apparently, and the earliest they could get me in.
On arrival into JFK, I asked AA to move me from JFK-BOS to JFK-DCA (arriving at 11:04pm). They did it, very kindly at no cost. Does the move from BOS to DCA make it no longer UK261 eligible? The times dont impact anything, as they are both several hours after the initial arrival time of BA213.
I have all the flight details/itineraries saved including the JFK-BOS boarding passes.
Last edited by Simon Schus; Jun 16, 2024 at 6:26 pm
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Jun 17, 2024, 1:47 am
#1047
Yetak
Join Date: Nov 2017
Location: England
Programs: BA Silver
Posts: 314
Originally Posted by Yetak
Cant help feeling the reason they are overwhelmed is the dire inefficiencies in the system.
To help prove my point, just checked for an update of the claim , gone from the initial week 1 , you are in the queue we will look at it as soon as as we can , then 4 weeks ofyour claim is being progressed and reviewed then today back to your claim is in a queue and well look at it as soon as we can !
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Jun 17, 2024, 2:11 am
#1048
stifle
FlyerTalk Evangelist
Join Date: Feb 2009
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Posts: 14,290
Originally Posted by testycal
Problem...he cannot stay in a room by himself without an adult even if I pay. It appears that this may be a UK law and most hotels will have restaurants and serve alcohol which I suspect is one of the reasons.
Can't help much with the substantive question but this is a hotel policy issue rather than laws; might take some ringing around perhaps to an independent hotel rather than a chain which will have a computer says no policy.
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Jun 17, 2024, 2:39 am
#1049
corporate-wage-slave
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Originally Posted by testycal
Having said that...when he presents himself airside to BA when he arrives on his flight in the afternoon and advises he needs a room..will the response be here are vouchers for food and room and check in clerk will not care? BA likely has to provide rooms for unaccompanied minors from time to time...does the hotel providing vouchers "assume" the risk because of BA being on contract with the hotel or are other arrangements made?
Yes, the agent will just print out a voucher for typically the Renaissance and neither agent nor BA nor the Renaissance will care. Just spare him the Hoppa experience by explaining to him how to use TfL bus 423 instead to Nene Road by the Esso gas station, all doable on Google Maps.
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Jun 17, 2024, 2:43 am
#1050
corporate-wage-slave
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Originally Posted by Simon Schus
On arrival into JFK, I asked AA to move me from JFK-BOS to JFK-DCA (arriving at 11:04pm). They did it, very kindly at no cost. Does the move from BOS to DCA make it no longer UK261 eligible? The times don’t impact anything, as they are both several hours after the initial arrival time of BA213.
Correct you are no longer able to demonstrate that you were 3 or 4 hours late to Boston, by reticketing to somewhere else. Moreover if you asked BA to do this originally they may well have put you on alternative services to DCA, BWI, IAD. So you are not eligible for EC261 delay compensation. You could apply anyway, to see how much they are on to the details. The reason being that cancellations have a tighter window of minus 1 to plus 2 hours and it's open to question whether BA could have accomplished this in any scenario - cancellation compensation is payable even if you don't travel at all.
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