DescriptionLooking for a successful project management skill, working on ambiguous/complex projects. They have an issue at their air hub that will require more technical exp – knowing how to deep dive problems, knowing what questions to ask to get to root to problems, understanding data, etc. Seeking candidates with exp with working in an operations environment. An ideal candidate would be working in warehouse operations, ideally working with material handling equipment or in fulfillment/distribution operations, specifically in an ops or ops support or PM type of role.
There’s a series of knowledge gaps that’s requiring training and retraining of operations partners. They need to learn how systems work well enough, understanding principles of complex systems, being able to partner with site learning teams/operations leaders to identify individuals who have completed specific training but showing gaps or understanding what gaps are existing to create new content to close those gaps.
Working with sortation network within Air network - airplanes come in, packages are unloaded out of large containers and inducted into a complex material handling system full of traditional conveyors and robotics sortation floor. Primary focus area is on robotics component but don’t need to know how this works to be successful. Someone with exp working with conveyors or material handling equipment. Working in a traditional distribution center with traditional conveyance is useful.
Needs: Need to come in and learn how system works and be able to partner with site learning teams leaders to identify individuals that have completed specific trainings that are still showing gaps, or identify which gaps are still in the training and how to develop content to close the gaps. Primary focus area is the Amazon robotics component within the sortation Hub.
Needs someone comfortable with commute to be onsite 5x per week
Internally they are talking about wanting 2 contractors so 1 can support the day shift and the other can support night shift. Haven’t defined schedules yet but should they require this, day shift is 5am – 1pm and night is 4pm – 12 or 1am. Doesn’t believe they need someone to be onsite at start of shift but to be onsite/available early on in the shift in case of any escalations they would need to support. TBD on this – still figuring this out. At very least they need flexibility on schedules – they want to find the right candidate and figure out schedules vs. finding candidates to fit certain schedules
Role Description
You will work directly with operations leaders at Amazon Air’s KCVG Air Hub to meet or exceed the stated goal of sorting 20k missions per hour (MPH) through the site’s robotic technology and processes. You will partner with the AR CSM to identify operational pain-points, translate those into opportunities enabling process changes to improve system performance and customer sentiment.
You will use your technical acumen, program management, organizational change management, and communication skills to align a broad range of initiatives for the customer. You will drive execution excellence for your portion of the end-to-end guidance model (e.g., technical, operational, organizational, and educational) that span several teams, levels, and cross-functional business units.
At AR we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical understanding, and a passion for problem-solving. You are a team player, use data to make choices, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
Responsibilities
Implement and support training mechanisms and processes to enable the KCVG ops team to more efficiently utilize their AR assets, build subject matter expertise, and innovate to address the needs of operations and AR customers.
Auditing adoption of new processes and improving effectiveness of safe and effective AR operational best practices.
Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions
Capture and submit “voice of the customer” regarding product/service feedback to influence support and development priorities.
Coaching site managers on AR best practices and robotics systems and tools
Required location: Hebron, KY (KCVG)
Approx Timeline
Total duration: Now - Dec 24
Onboarding: 2-3 weeks onboarding with AR CSM, Change Ops, and PE
Scope
Partner with site Change Ops team and AR CSM to implement/execute onsite and virtual training sessions
Work with Site Learning Ops team to validate Ops leaders are completing all assigned trainings; work with Change Ops to drive training completion
Partner with site Process Engineering (PE) team to deploy changes in Standard Work to support more effective flow through the AR floor (e.g. QBCC adoption)
Own site Ops Communications
VOC plan/collection
Issue Capture ownership
Lever pull ownership for when operations needs to make changes based on floor/exceptions conditions
Top Skills DetailsProgram management,Project management,Engineering
Additional Skills & QualificationsTechnology exp: this is more operational than engineering – an example is they are performance on a certain KPI is above target and this is causing throughput from the building to be slower than what is required by the operation. Understanding the KPI, understanding what factors influence this KPI both systematic and operational, knowing which teams to reach out to, material handling equipment itself or working with operations partners to understand what’s impacting the KPI and what’s needed to bring it back under target.
Job titles he’d like to see are Operations Manager, Program/Project Manager, Process Engineer
Not looking for a software focus, open to speaking to hardware engineers but looking for more operational exp than engineers.
They use Tableau and Amazon internal dashboarding tools, understanding process around what impacts KPIs
The Successful Candidate Will
Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on earned trust and excellence.
Have a relentless continuous improvement mindset collaborating with customers in identifying and prioritizing high business impact use cases for new or improved AR tools, processes, features and services.
Possess a strong understanding in change management striving to provide seamless rollout experiences that ensures adoption.
You are also expected to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.
Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends.
2+ years of experience in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams
2+ years of Project/Program Management experience
Knowledge and/or working experience with analytical tools (sql, Excel, tableau)
Experience LevelIntermediate Level
About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Seniority level
Entry level
Employment type
Contract
Job function
Project Management and Information Technology
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Aston Carter by 2x
See who you know
Get notified about new Program Manager jobs in Erlanger, KY.
Address: Suite 609 315 Lupita Unions, Ronnieburgh, MI 62697
Phone: +2424755286529
Job: District Education Designer
Hobby: Yoga, Gunsmithing, Singing, 3D printing, Nordic skating, Soapmaking, Juggling
Introduction: My name is Moshe Kshlerin, I am a gleaming, attractive, outstanding, pleasant, delightful, outstanding, famous person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.
